$135,100 back on the schedule since go live

Executive summary

• $135,100 back on the schedule since go live, across both engines.
• 34.3X return on the monthly subscription over that window.
• $96,700 of it inside the first 90 days.
• $81,200 of it inside the first 60 days, from 9 treatment cases carrying $60,200 and 52 recall visits carrying $21,000.
• The first 25 days ran on the Hygiene Engine alone and are broken out below.

Practice profile

Practice

Perry Family Dentistry

Location

Mount Vernon, WA

Product

CaseLift Hygiene Engine and Treatment Engine

Window

Since go live

The problem

Perry Family Dentistry had the problem almost every practice has. The list of hygiene patients past due for recall kept growing, and the front desk never had a clear hour to work it. Recall calls are the first thing that gets dropped on a busy day, because there is always a patient standing at the counter and a phone ringing.

That list is the cheapest production in the building. These are existing patients who already know the practice and are already due. Nobody has to be sold. They just have to be reached, at a moment when they can actually answer, and then handed a time. The work is not hard. It is only relentless, and that is exactly the kind of work that does not survive contact with a full schedule.

What we deployed

No new software for the team to learn and no change to how the office works. CaseLift connected to the practice management system and started working the list the same week.

The first 25 days: hygiene recall

The opening stretch of the 60 day window ran on the Hygiene Engine alone. Those numbers are a subset of the totals above, not a separate result.

Sixteen overdue patients accepted an appointment and came in during the first 25 days. Those recall visits carried about $330 of production each, which is the $5,300 in recovered hygiene production. Against a single month of the subscription, that is 10.6X before anything else on the schedule is counted.

The recall visit is the smaller half of what it produces. Industry hygiene departments produce roughly 30% of total practice production, so every $1 recovered at the recall visit sits under about $3 of total production: the same-visit exam and restorative work, plus the care it drives downstream. Held at a conservative 3×, the first 25 days put about $15,900 of projected production behind the practice. That is a return of up to 32X on the month.

The 21 hours saved is the quieter number and the one the team feels. That is time the front desk did not spend building a list, dialing, leaving voicemails, and writing follow up notes, on top of the job they were already doing.

How the numbers were counted

Nothing on this page is modeled from an industry benchmark except where it says so. The appointments and the production are read out of the practice's own system and matched back to the outreach that produced them.