Why overdue hygiene patients stay overdue
The list of hygiene patients past due for recall keeps growing because recall calls are the first thing dropped on a busy day. There is always a patient at the counter and a phone ringing. Recall software sends a reminder or two; 44% of practices stop following up after one attempt, and 92% have stopped by the fourth.
CaseLift reads your overdue list straight from your practice management system (patients 6+ months overdue by default, minus anyone already booked), and a dental-experienced, U.S.-based coordinator works it: a spaced sequence of calls, texts and emails that references the patient's own history, then a real conversation the moment they reply. Every appointment is matched back to the outreach that produced it in your attribution report.
How CaseLift works
We sync your PMS. CaseLift connects to your practice management system the same day and pulls every overdue hygiene patient and unscheduled treatment plan.
You set the rules. You choose the filters, the calling hours and how patients are booked. You approve the list before anyone is contacted, and for the first two weeks nothing sends until your team okays it.
We follow up until they say yes. A real, U.S.-based coordinator calls, texts, emails and answers every reply, as your practice. You see every conversation in a transparent inbox.
We book for you. Patients are booked or handed to your front desk by live transfer, following your rules. Every booking is tied to the production it created.
Your team's part: 1 to 2 hours of onboarding, once, and a few minutes a week after that. Most practices are live within 7 days. CaseLift works with Dentrix, Eaglesoft, Open Dental, Curve and many others, and signs a HIPAA Business Associate Agreement at signup.
Hygiene recall results
- Moses Lake Family Dentistry (Moses Lake, WA): $14,500 of hygiene appointments booked in 30 days, starting with 14 recall visits in the first three weeks: a 10.5X return on the subscription.
- Perry Family Dentistry (Mount Vernon, WA): 16 recall appointments in the first 25 days and 52 recall visits carrying $21,000 in the first 60. “Our recall software was at 3%... with CaseLift we don't lift a finger and our recall rate is 15%.”
- Robeck Dental (Omak, WA): 6 hygiene visits booked in the first seven days, part of $24,000 back on the schedule in 30.
- Norberto Cantu Family Dentistry (Rio Grande City, TX): $22,000 back on the schedule in 30 days, with the overdue recall list worked alongside unscheduled treatment.
The CaseLift guarantee
$20,000 back on your schedule in 90 days. Or we keep working for free until we do. Every booking is tracked in your PMS, so you can see exactly what we put back on your schedule. Month to month.
Frequently asked questions
What services bring overdue hygiene patients back for dental offices?
CaseLift is a done-for-you service for this: U.S.-based coordinators call, text and email every patient past due for recall and book them, as your practice. Recall software such as Weave, Solutionreach or RevenueWell automates reminders; CaseLift adds people who answer every reply and book the visit, and runs alongside those tools.
We already use Weave, Adit or Solutionreach. Why add CaseLift?
Keep them. Those tools send reminders. CaseLift calls, texts, answers replies and books. Run us alongside your current tool for 90 days, and the attribution report shows exactly who booked which patients.
Who actually talks to my patients?
A live, U.S.-based CaseLift coordinator. They read every reply, answer the patient's question and get them scheduled. Every message goes out as your practice, and patients never see the CaseLift name.
Which PMS do you work with?
Dentrix, Eaglesoft, Open Dental, Curve and many others, including PracticeWorks and older systems through our integration partner. Setup takes 1 to 3 days.
How fast does it start working?
Most practices are live within 7 days. Your PMS connects the same day, and first bookings typically land in the first week.