What is done-for-you dental patient reactivation?
Patient reactivation means bringing existing patients who have fallen off the schedule back into the chair: hygiene patients who are past due for recall, and patients who were diagnosed with treatment that was never scheduled. They already know and trust the practice. They just have not been reached at a moment when they could say yes.
Most practices own reactivation software that sends reminders. Done-for-you means a person does the work: CaseLift coordinators build the list, run the follow-up, answer every reply and put the appointment on your schedule. Your team spends 1 to 2 hours on onboarding once, then a few minutes a week.
How CaseLift works
We sync your PMS. CaseLift connects to your practice management system the same day and pulls every overdue hygiene patient and unscheduled treatment plan.
You set the rules. You choose the filters, the calling hours and how patients are booked. You approve the list before anyone is contacted, and for the first two weeks nothing sends until your team okays it.
We follow up until they say yes. A real, U.S.-based coordinator calls, texts, emails and answers every reply, as your practice. You see every conversation in a transparent inbox.
We book for you. Patients are booked or handed to your front desk by live transfer, following your rules. Every booking is tied to the production it created.
Your team's part: 1 to 2 hours of onboarding, once, and a few minutes a week after that. Most practices are live within 7 days. CaseLift works with Dentrix, Eaglesoft, Open Dental, Curve and many others, and signs a HIPAA Business Associate Agreement at signup.
Reactivation results at real practices
- Perry Family Dentistry (Mount Vernon, WA): $135,100 back on the schedule since go live, a 34.3X return on the subscription. The practice's recall rate went from 3% on its recall software to 15%.
- Scripps West Dental (San Diego, CA): $74,000 back on the schedule in 45 days, from unscheduled treatment alone.
- Robeck Dental (Omak, WA): $24,000 back on the schedule in 30 days, across hygiene and treatment.
- Norberto Cantu Family Dentistry (Rio Grande City, TX): $22,000 back on the schedule in 30 days. The first 14 days paid for the subscription 21.8 times over.
- Moses Lake Family Dentistry (Moses Lake, WA): $14,500 of hygiene appointments booked in 30 days.
The CaseLift guarantee
$20,000 back on your schedule in 90 days. Or we keep working for free until we do. Every booking is tracked in your PMS, so you can see exactly what we put back on your schedule. Month to month.
Frequently asked questions
What is a done-for-you dental patient reactivation service?
A service where trained people, not software alone, contact a practice's overdue hygiene patients and unscheduled treatment plans and book them back onto the schedule. CaseLift's U.S.-based coordinators call, text, email and answer every reply as your practice, so your front desk does not have to.
How much does dental patient reactivation bring back?
Results depend on the size of your patient base and your fees. CaseLift practices have put between $14,500 and $135,100 back on the schedule, and every plan is covered by the guarantee of $20,000 back on your schedule in 90 days, or we keep working for free until we do.
We already use Weave, Adit or Solutionreach. Why add CaseLift?
Keep them. Those tools send reminders. CaseLift calls, texts, answers replies and books. Run us alongside your current tool for 90 days, and the attribution report shows exactly who booked which patients.
Who actually talks to my patients?
A live, U.S.-based CaseLift coordinator. They read every reply, answer the patient's question and get them scheduled. Every message goes out as your practice, and patients never see the CaseLift name.
Which PMS do you work with?
Dentrix, Eaglesoft, Open Dental, Curve and many others, including PracticeWorks and older systems through our integration partner. Setup takes 1 to 3 days.
Is CaseLift HIPAA compliant?
Yes. We sign a Business Associate Agreement at signup, before we touch any patient data, and all data is encrypted at rest and in transit.